Maintenance & Assets
Complete maintenance management with work orders, asset tracking, preventive maintenance scheduling, and downtime monitoring. Keep your equipment running and your costs under control.
Key Features
Work Orders
Create, assign, and track work orders from creation to completion with full audit trail.
Asset Registry
Maintain a complete inventory of all equipment with serial numbers, warranty info, and documentation.
Preventive Maintenance
Schedule recurring PM tasks based on time intervals or usage metrics.
Parts Management
Track spare parts inventory, link parts to assets, and manage vendor relationships.
Downtime Tracking
Monitor asset downtime with automatic calculations and impact reporting.
Analytics
Track maintenance costs, response times, and identify problem assets.
Work Orders
Work orders are the core of the maintenance system. They can be created manually, from guest feedback, from checklist corrective actions, or through automated PM schedules.
Work Order Fields
| Field | Type | Description |
|---|---|---|
| title | string | Brief description of the issue |
| description | string | Detailed description of work needed |
| priority | enum | low, normal, high, urgent |
| status | enum | open, inProgress, onHold, completed, cancelled |
| assetId | reference | Link to asset (optional) |
| assignedTo | reference | Assigned technician or team |
| dueDate | timestamp | Target completion date |
Priority Levels
Non-urgent, schedule when convenient
Standard priority, complete within SLA
Elevated priority, address promptly
Critical issue, immediate attention required
Work Order Lifecycle
Open
Newly created, awaiting assignment or action
In Progress
Work has begun, technician assigned
On Hold
Waiting for parts, approval, or external dependency
Completed
Work finished, resolution documented
Cancelled
Work order cancelled with reason noted
Asset Registry
The asset registry maintains a complete inventory of all maintainable equipment. Assets can be linked to work orders, PM schedules, and have full maintenance history.
Master Assets
Corporate-level asset definitions with standard PM schedules and documentation. Templates for consistent setup across locations.
Location Assets
Physical equipment at each location with serial numbers, purchase dates, warranty info, and complete maintenance history.
Preventive Maintenance
Schedule recurring maintenance tasks based on time intervals (weekly, monthly, quarterly) or usage metrics (every 1000 plays, 500 hours, etc.).
PM Schedule Features
- Time-based scheduling (daily, weekly, monthly, yearly)
- Usage-based triggers (plays, hours, cycles)
- Automatic work order generation
- Attach checklists to PM tasks
- Track compliance rates by asset and location
- Early completion and due date tracking
Module Integrations
Arcade
Link games to assets, track game-specific maintenance
Checklists
Escalate corrective actions to work orders
Feedback
Create work orders from guest complaints
Karting
Track kart maintenance and inspections
Maintenance Analytics
Cost Tracking
Labor, parts, and vendor costs by asset
Response Time
Average time from creation to completion
Downtime Impact
Asset downtime and revenue impact
PM Compliance
Preventive maintenance completion rates